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The cash jar is the simplest way to describe a product or service in our software, but it also has the least functionality. Just as the name suggests, the cash jar is a place to leave money. The area of use for the cash jar is very wide; it can be used for selling bottled water, tickets, and donations. It’s a tool designed for selling gift cards or vouchers, where inventory or availability is not checked. A purchase gives the customer the right to exchange the purchased security for a product or service. Information about the service or product can be entered, including description, location, price(s), and pictures. Names and validity periods can be assigned to the prices.
In our software, ticket sales can be organized under two different types of sales articles – event and cash jar. The main difference between these two types is that under an event, a specific time and conditions for the event for which tickets are sold can be set. The cash jar, on the other hand, is more like a voucher or gift card, which gives its owner the right to exchange the purchased “security” for a service or product.
Tickets described as cash jars can have descriptive text, pictures, validity periods, and maximum quantities added. Under one sales article, various prices can be described, such as family tickets, adult tickets, child tickets, etc.
There are more options available when describing an event as a sales article. In addition to the description, picture, and price, resources can be linked, work orders can be created, and various conditions can be set.
The functionality for confirming orders, sending tickets, and checking them is the same in both cases. For all types of sales articles, a period can be used to describe seasonal prices.
With timed emails, you can anticipate many questions and simplify your work and customer journey. The option to send timed emails is available for accommodation and service type sales articles. Automatic emails can be used for various purposes – to prevent questions, to send reminders, to express gratitude, to guide action, etc. Various email templates can be created and linked to one or more sales articles.
In our software, information can be automatically inserted into emails from booking data (such as the booker’s first or last name), personalizing the email. Multiple sending times can be selected for an email, from the time of booking to x days after the customer’s departure. Sending an email can also be made dependent on completing the check-in form.
A typical example of using email templates in accommodation could be as follows: upon booking, the customer receives a thank you for the reservation and a link to the check-in form, along with a promise to send more detailed instructions after completing the form. This email can be sent x times and conditionalized so that if the requested check-in form is completed, no further emails are sent. The next email sent to the customer includes arrival instructions, access codes, and other information that the service provider deems necessary to provide to the customer for enjoying the service (references to the provided spaces and equipment, house rules, etc.). After the customer’s departure, a third email is sent thanking them again and providing a link to leave feedback and pictures. Automatic emails save the service provider a significant amount of time and provide customers with security through the transmission of necessary information and reminders.
Customers don’t like to wait, and they may change their minds or opt for an alternative. With Touringery, you can put all existing websites and channels to work by adding a link that allows the purchase of your service. Give the customer the opportunity to purchase the desired service at the desired time. Since managing service availability and pricing always happens in one place, no matter where or in how many channels you distribute the link, the information behind it is always up-to-date.
An event is a specific event with a time and place, occurring either definitively or under certain conditions. The occurrence of an event can be made dependent on the number of tickets sold. For example, if I want to organize an event with a maximum of 20 participants, but as a precondition for the event, 10 tickets must be sold a week before the event. If enough tickets have not been sold by the specified date, the event is automatically canceled, refunds are issued to customers who have already purchased tickets, and an email notification is sent informing them that the event will not take place due to insufficient ticket sales. The customer view constantly shows the time remaining until the event, the number of tickets sold so far, and the number of tickets still needed for the event to take place. Once the target for the number of tickets to be sold, which was a precondition for the event, is met, a notification about the event taking place is also sent to customers.
Events can also be created in bulk, for example, for regular canoe trips or workshops. All similar events can be created at once, specifying their regularity. For example, daily, weekly, four times a day, etc. In the future, the maximum number of participants in upcoming bulk events can be edited. Creating bulk events allows for creating recurring events for the entire season with just a few clicks.
Various resources can be linked to events, and automatic work orders can be created for related employees.
With the resources module, it is possible to plan the utilization of objects (e.g., canoes, etc.) and employees. Planning resources is especially important when the same resource is serving multiple sales articles. For example, in the case of canoe trips happening simultaneously, the limiting resource may be the number of canoes. If a service provider has a total of 20 canoes, which are involved in two simultaneously occurring trips, the number of available canoes for both trips is reduced with each booking. This guarantees that there is no shortage of resources. Quantity and capacity (i.e., the number of people the object is intended for) can be added to object type resources.
Similarly, the availability of an employee can affect the availability of a sales article. For example, a guided tour sales article is described as available daily, but the guide conducting the tour (associated with this sales article) is only available 4 days a week. In such a case, the actual availability is shown to the customer. Groups can be added to employee type resources, which is necessary to implement when multiple people perform the same job and they can decide who accepts a specific work order. With the existence of a group, a work order can be sent to the group, and members can choose who will perform the received work.
To allow each user to focus on their work segment, it is possible to describe the user roles used in the company and assign each user role with a set of rights specifically needed for their work. Defining rights helps to avoid mistakes that may arise from improper use. For example, ticket inspectors generally do not need any rights other than those related to declaring a ticket invalid or validating it. By default, the first user in each company has all rights, including the right to create new user roles and assign rights to them. Rights are broadly divided into reading and editing rights. More specific rights can be set for sales articles and settings.
Work orders can be entered manually or described as automatic work orders, which are created when a new booking is added. Automatic work orders are a great way to inform employees involved in service sales and to automatically create schedules in real-time. Based on work orders, it is later possible to compile payroll. Employees do not need to be separately notified of added bookings; they receive a notification and see the added work in their calendar. Is the resource critical for providing the service or not? If the resource is not available, should the service be removed from sale or not? If not removed from sale, the responsible person should be notified.
To set up automatic work orders, it is necessary to specify the name of the work order, what triggers the creation/start time of the work order, whether the work order goes to a group or a specific worker, who is responsible. You can configure the duration of the work, location, reminders, and describe the content of the work.
The work order is sent out and automatically added to the calendar upon receipt of the booking, but the execution of the work remains on the booked date, and the trigger for the work order can be either the start or end time of the booking. This means that the start time of the work is either the start or end time of the booking. The duration of the work can be the entire duration of the reservation or a manually specified time period.
If the work order is sent to a group, the work goes to the first person who confirms the work order. If no one has confirmed the work order by the specified time, a notification is sent to the responsible person, who can then assign the work to a specific individual. If the executor is one and only one, the work order is automatically added in their name and the work duration is reserved for the corresponding workday.
For describing prices, it is possible for all sales items (except events with specific dates) to specify a price validity period, meaning a different price can be set for any arbitrary date range. This is a good way to describe seasonal services and set different prices for different seasons throughout the year. Additionally, different prices can be set based on weekdays.
Through price variables, it is possible to determine how the length of a booking or the size of a group affects the price. Here, different prices can be set for different time units or numbers of people. For example, discounts for bookings of 2, 3, 4, or more days. Discounted price available from 3 persons onwards.
Sales report, deposit report, statistical report, partnership report. In addition to regular reports such as previous sales and future bookings, the software also generates a report based on booking and check-in data, as required by the statistical office. When national developments are completed, the report can be submitted with a single click.
A unique opportunity to sell your products together with partners’ products. Send an invitation to your partner, set the terms of cooperation, and you can offer your services together with your partner’s services to the end customer. Services offered by partners are displayed to the customer on your product page after listing your products, and the customer can add both your and the partner’s services to the shopping cart and purchase them at once. Partners can collaborate without direct billing but can also set a fee for mediation. If you want to earn a fee for selling partner products through your products, you earn a percentage for every booking originating from your page. The mediation fee is calculated and paid automatically.
Contracts prepared by professionals between the service provider and the client. Default terms described to the client but can be edited as needed or your own contract can be inserted. It is possible to associate a different contract with each sales item.
Enter in one language, display to the customer in their preferred language.